Terms of Service

Effective Date: April 22, 2026 | Last Updated: April 22, 2026

Please Read Carefully: These Terms of Service constitute a legally binding agreement between you and Costa Vida. By accessing or using our website at costvida.click or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of our website and services immediately.

1. Acceptance of Terms

Welcome to Costa Vida ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") govern your access to and use of our website located at costvida.click (the "Site"), as well as any related online ordering platforms, mobile applications, loyalty programs, promotional campaigns, and food service offerings provided by Costa Vida (collectively, the "Services").

By visiting our Site, placing an order, creating an account, subscribing to our communications, or otherwise engaging with any of our Services, you ("User," "Customer," or "you") agree to be legally bound by these Terms in their entirety, along with our Privacy Policy, which is incorporated herein by reference.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" shall refer to that entity.

You must be at least 13 years of age to use our Site, and at least 18 years of age to place orders, create accounts, or engage in any financial transactions through our Services. By using the Site, you represent that you meet these age requirements.

2. About Costa Vida and Our Services

Costa Vida is a food service business operating within the United States, specializing in fresh, Mexican-inspired cuisine including burritos, tacos, salads, quesadillas, soups, and related food and beverage items. Our Site and digital platforms serve as an informational hub and ordering interface for our customers.

2.1 Services Offered

Through our website at costvida.click and affiliated platforms, we offer the following services:

Online Food Ordering: Customers may place orders for pickup or delivery through our Site or integrated third-party delivery platforms.
Menu Information: We provide detailed descriptions of our food and beverage offerings, including ingredients, allergen information (to the best of our ability), and nutritional data.
Location Finder: Users can search for Costa Vida restaurant locations near them using our interactive store locator.
Loyalty and Rewards Programs: Registered users may enroll in and participate in our customer loyalty and rewards programs, subject to separate program terms.
Catering Services: We offer catering options for events, corporate functions, and group dining, subject to availability and separate catering agreements.
Promotional Campaigns: We may periodically offer discounts, special promotions, gift cards, and seasonal deals accessible through the Site.
Customer Communications: With your consent, we provide email newsletters, SMS notifications, and promotional communications.

2.2 Service Availability

Our Services are available throughout the United States, subject to location-specific limitations. Online ordering and delivery availability may vary depending on your geographic location and the proximity of a Costa Vida location. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

3. User Accounts and Registration

Certain features of our Site, including online ordering, loyalty program participation, and personalized promotions, may require you to create a user account. When registering for an account, you agree to the following:

Provide accurate, current, and complete information during the registration process.
Maintain and promptly update your account information to keep it accurate, current, and complete.
Keep your account password confidential and not share it with any third party.
Accept full responsibility for all activities that occur under your account, whether or not you have authorized such activities.
Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.

We reserve the right to suspend or terminate your account at our sole discretion if we determine that you have violated these Terms, provided false information, or engaged in any conduct harmful to other users or to Costa Vida.

4. User Obligations and Prohibited Activities

As a condition of your use of our Site and Services, you agree to comply with all applicable federal, state, and local laws, including but not limited to the Federal Trade Commission Act (FTC Act), the Computer Fraud and Abuse Act (CFAA), the CAN-SPAM Act, and any applicable food safety regulations.

4.1 Permitted Use

You may use the Site and Services solely for lawful, personal, non-commercial purposes unless you have entered into a separate commercial agreement with Costa Vida. You agree to use our Services only in a manner consistent with these Terms and all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Violating any applicable local, state, federal, or international law or regulation.
Using the Site for any fraudulent, deceptive, or misleading purpose, including placing fraudulent orders or submitting false reviews.
Attempting to gain unauthorized access to any portion of the Site, other user accounts, or any systems or networks connected to the Site.
Introducing viruses, malware, ransomware, Trojan horses, or any other harmful software or code into our systems or the Site.
Using automated bots, scrapers, crawlers, or similar automated tools to extract data from the Site without our express written permission.
Harvesting or collecting personal information from other users of the Site without their explicit consent.
Transmitting any unsolicited commercial communications (spam) through our platform.
Impersonating Costa Vida, its employees, other users, or any other person or entity.
Engaging in any conduct that could damage, disable, overburden, or impair the functionality of the Site or interfere with any other party's use and enjoyment of the Site.
Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Services without express written authorization from Costa Vida.
Submitting false, defamatory, or misleading content, reviews, or feedback through our platform.
Engaging in price manipulation, coupon fraud, or abuse of promotional offers.
Attempting to reverse-engineer, decompile, or disassemble any software or technology underlying our Services.

5. Online Ordering and Payment Terms

5.1 Placing Orders

When you place an order through our Site or associated platforms, you represent that you are authorized to use the payment method provided and that the information you submit is accurate and complete. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be fraudulent or that violate these Terms.

5.2 Pricing and Fees

All prices listed on our Site are in United States Dollars (USD) and are subject to change without prior notice. Prices may vary by location. Applicable sales taxes will be added to your order total in accordance with federal, state, and local tax laws. Delivery fees, service charges, and third-party platform fees may also apply to certain orders.

5.3 Payment Processing

We accept major credit cards, debit cards, and other payment methods as indicated on the Site. Payment processing may be handled by third-party payment processors, and by submitting payment information, you authorize us and our processors to charge the designated payment method for the full amount of your order, including taxes and applicable fees.

5.4 Refunds and Cancellations

Once an order has been submitted and confirmed, cancellations may not be possible depending on the stage of food preparation. Refund eligibility is determined on a case-by-case basis. If you believe your order was incorrect, incomplete, or unsatisfactory, please contact us at [email protected] within 24 hours of your order. We will review your request and, if appropriate, issue a refund or credit at our discretion.

5.5 Gift Cards and Promotions

Gift cards and promotional offers are subject to their own specific terms and conditions, which will be disclosed at the time of purchase or redemption. Gift cards are non-refundable and may not be exchanged for cash unless required by applicable law. We are not responsible for lost, stolen, or damaged gift cards.

6. Food Safety, Allergen Information, and Health Disclaimers

Costa Vida takes food safety seriously and strives to provide accurate information about the ingredients and potential allergens present in our menu items. However, we cannot guarantee that any of our products are completely free from allergens, as our food is prepared in facilities that handle common allergens including but not limited to wheat, dairy, eggs, soy, nuts, and shellfish.

Customers with food allergies or dietary restrictions are strongly encouraged to:

Review all available ingredient and allergen information before ordering.
Notify restaurant staff of any dietary restrictions or allergies at the time of ordering.
Consult with a physician or registered dietitian if you have specific health concerns related to food consumption.

Nutritional information provided on our Site is based on standard recipes and may vary due to portion size, preparation methods, ingredient substitutions, or regional differences. Costa Vida shall not be liable for any adverse health effects arising from the consumption of our food products, including allergic reactions, food intolerances, or other medical conditions.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Site and all of its content, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design and layout of the Site (collectively, the "Content"), are the exclusive property of Costa Vida or its licensors and are protected by United States and international intellectual property laws, including copyright law, trademark law, trade dress law, and other applicable laws.

The Costa Vida name, logo, and all related marks, trade names, and trade dress are trademarks or service marks of Costa Vida. Nothing in these Terms grants you any right to use our trademarks, logos, or other brand features without our prior written consent.

7.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use. This license does not include the right to:

Reproduce, modify, distribute, publicly display, or create derivative works of any Content.
Use any Content for commercial purposes without our express written consent.
Remove or alter any copyright, trademark, or other proprietary rights notices.
Frame or mirror any part of the Site on any other website or server.

7.3 User-Submitted Content

If you submit, post, or otherwise provide any content to our Site, including reviews, comments, photographs, or feedback ("User Content"), you grant Costa Vida a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media worldwide. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party rights.

8. Privacy and Data Collection

Your use of the Site and Services is also governed by our Privacy Policy, available on our website at costvida.click. Our Privacy Policy describes how we collect, use, store, and share information about you in connection with your use of our Services.

To the extent applicable, our data practices comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, the FTC Act's consumer protection provisions, and other applicable federal and state privacy laws.

By using our Services, you consent to our collection and use of your data as described in our Privacy Policy.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services, including third-party delivery platforms, payment processors, social media platforms, and mapping services. These third-party services are not owned or controlled by Costa Vida, and we are not responsible for their content, privacy policies, or practices.

We encourage you to review the terms and privacy policies of any third-party services you access through our Site. Your use of third-party services is at your own risk, and Costa Vida disclaims all liability arising from your interactions with third-party platforms.

10. Disclaimers and "As-Is" Basis

Important Disclaimer: Please read this section carefully as it limits Costa Vida's legal obligations to you.

THE SITE AND ALL SERVICES PROVIDED BY COSTA VIDA ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COSTA VIDA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE SITE.
WARRANTIES THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED.

We do not warrant that the results obtained from the use of our Services will be accurate or reliable. Any reliance you place on information obtained through our Site is strictly at your own risk.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the minimum warranty protections required by applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL COSTA VIDA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.
LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.
DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES.
DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
DAMAGES ARISING FROM ANY FOOD PRODUCTS CONSUMED, INCLUDING ALLERGIC REACTIONS, FOOD POISONING, OR OTHER HEALTH-RELATED CLAIMS, EXCEPT AS REQUIRED BY LAW.

IN ALL CASES, COSTA VIDA'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO COSTA VIDA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth above shall apply regardless of the legal theory on which the claim is based, including contract, tort, negligence, strict liability, or any other legal or equitable theory, and regardless of whether Costa Vida has been advised of the possibility of such damages.

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Costa Vida and its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms or any applicable law or regulation.
Your use of the Site or Services in a manner not authorized by these Terms.
Your User Content, including any claim that your User Content infringes any third-party intellectual property rights or violates any person's privacy rights.
Any misrepresentation made by you, including false information provided in connection with an account registration or order placement.
Any dispute between you and a third party, including disputes arising from your use of third-party delivery services.
Your negligence or willful misconduct.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims at your expense. You may not settle any claim without our prior written consent.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact Costa Vida at [email protected] and provide a written description of the dispute, including the nature of the claim and the relief sought. The parties agree to make a good-faith effort to resolve the dispute informally within thirty (30) days of Costa Vida's receipt of your written notice.

13.2 Binding Arbitration

If the parties are unable to resolve the dispute through informal negotiation, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services (including questions about the validity, interpretation, or enforceability of these Terms) shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties. The arbitrator may award the same damages and relief as a court of competent jurisdiction. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

Class Action Waiver: TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LITIGATION OR CLASS-WIDE ARBITRATION. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ENTIRE ARBITRATION AGREEMENT SHALL BE NULL AND VOID.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm pending the conclusion of arbitration.

13.5 Time Limitation on Claims

Any claim or cause of action you have arising out of or related to these Terms or your use of our Services must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred, notwithstanding any statute of limitations to the contrary.

14. Governing Law and Jurisdiction

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles.

For any matters not subject to binding arbitration under Section 13, you hereby consent to the exclusive jurisdiction of the state and federal courts located within the United States, and you waive any objection to the laying of venue in such courts.

These Terms shall be interpreted in accordance with applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), and where applicable, state-level consumer protection statutes including the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) for residents of California.

15. Term and Termination

15.1 Duration

These Terms are effective as of the date you first access the Site or use the Services and shall remain in full force and effect for as long as you continue to use the Site or Services, unless earlier terminated in accordance with this Section.

15.2 Termination by You

You may terminate your relationship with Costa Vida at any time by discontinuing your use of the Site and Services and, if applicable, by closing your account. To close your account, please contact us at [email protected].

15.3 Termination by Costa Vida

We reserve the right, in our sole discretion, to suspend or terminate your access to the Site and Services, with or without notice, and without liability to you, for any reason, including but not limited to:

Your breach of any provision of these Terms.
Your conduct that we determine is harmful to other users, third parties, or our business interests.
Your violation of any applicable law or regulation.
Extended periods of account inactivity.
Our decision to discontinue the Site or any portion of the Services.

15.4 Effect of Termination

Upon termination of these Terms for any reason, your right to access and use the Site and Services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, Sections 7 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 14 (Governing Law).

16. Changes to These Terms

Costa Vida reserves the right to modify, update, or replace these Terms at any time in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes to these Terms, we may provide you with additional notice, such as by sending an email to the address associated with your account or by displaying a prominent notice on our Site.

Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of the Site and Services.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check the "Last Updated" date and review any changes.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law by a court of competent jurisdiction or an arbitrator, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be interpreted so as best to carry out the original intent of the parties as closely as possible.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

18. Waiver

No failure or delay by Costa Vida in exercising any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right, power, or remedy or the exercise of any other right, power, or remedy. The waiver of any breach of any provision of these Terms shall not be construed as a waiver of any subsequent breach of the same or any other provision.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published on our Site, constitute the entire agreement between you and Costa Vida with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Costa Vida relating to such subject matter.

No oral or written representation, warranty, promise, or guarantee not expressly set forth in these Terms shall be binding upon Costa Vida.

20. Force Majeure

Costa Vida shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government orders or restrictions, labor strikes, supply chain disruptions, power outages, internet or telecommunications failures, civil unrest, war, terrorism, or any other event of force majeure.

21. Electronic Communications

By using our Site and Services, you consent to receive electronic communications from Costa Vida, including email communications, SMS text messages (where you have opted in), push notifications, and notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional email or SMS communications at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected]. Please note that even after opting out of marketing communications, you may still receive transactional messages related to your orders or account.

22. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without our prior written consent. Any attempted assignment without consent shall be null and void. Costa Vida may freely assign these Terms and its rights and obligations hereunder to any successor entity, affiliate, or acquirer of all or substantially all of our business or assets, without your consent.

23. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to reach us for any other reason, please contact us using the information below:

Company Name	Costa Vida
Website	costvida.click
Email Address	[email protected]
Business Type	Food Service — Fresh Mexican-Inspired Cuisine
Jurisdiction	United States of America

When contacting us regarding a dispute or legal matter, please include your full name, account information (if applicable), a detailed description of your concern, and any supporting documentation. We will make every reasonable effort to respond to your inquiry within a reasonable timeframe.

Acknowledgment: By using the Costa Vida website at costvida.click or any of our Services, you acknowledge that you have read these Terms of Service in their entirety, that you understand them, and that you agree to be bound by all of their provisions. If you do not agree with any part of these Terms, you must immediately discontinue your use of our Site and Services.